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General

What is WebCallBack service? How do I use it?
What is WebSMS service? How do I use it?
If I need further assistance, how can I get help?



What is WebCallBack service? How do I use it?
You may trigger a call to any of your registered phone numbers and destination by using this simple and yet effective web application. Simply click here to triger a Local or International CallBack using your ICC, Prepaid IDD or TraveCard. You will need to register your Singapore number first before using it for the Local CallBack. For IDD 1526 users, you will need to log in to your online account here before you can trigger any Local or International CallBack. All your Singapore and overseas numbers need to be pre-registered. [back to top]

What is WebSMS service? How do I use it?
Using this web apllication, you can send Global SMS to anywhere in the world. The default Sender ID received by the recipient of these SMS is "Shinetown". You will be able to use your Singapore number as the Sender ID after you have signed up for an online account with us if you are using ICC card. Simply click here to proceed. For IDD1526 users, you will need to log in to your online account here before you can send any SMS. Please be reminded to enter the country code before the telephone numbers (for Singapore number, country code=65). [back to top]

If I need further assistance, how can I get help?
Your may fill up the on-line feed back form in the web site, or simply call us during Customer Service operating hours at 6838 1526 (please refer to the hours listed under Contact Us). Alternatively, you may leave a voice mail in our mailbox, and rest assured that we would attend to you on the next working day. [back to top]
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