This service allows user to divert any of the Singapore number to overseas number and
billed monthly at the prevailing rates. A local number that is called Virtual Number
will be assigned and provided to user. This Virtual Number is in turn mapped to the
designated overseas number during the set up. Users need only to divert all incoming
calls from the Singapore number that required the service to the overseas number.
For example, customer service is an important part of most of the business.
However, to maintain a strong team of customer service team in individual
countries to serve the same purpose is expensive and redundant. To cut
this overhead, MNC nowadays tend to concentrate the customer service to
call centers in certain countries. And these call centers
will support the customers from all over the world on any telephone enquiry.
However, problem arise if customers do not want to place IDD calls to the
particular overseas call centers. Most customers would prefer to have
a local customer service number for them to call to. International divert
service will help to solve exactly this problem. With this service,
any calls that customers made to the local customer service number will be
diverted to any of the designated overseas customer service number.